Hi, I'm Huyen
Our work (and this site) is devoted to sharing ideas, tools and resources that will help you automate, grow and scale your practice.
Clinics are losing patients every single day, not because of price, but because of slow response times.
Here’s the reality:
The good news? Artificial Intelligence is changing this completely.
In this episode,we reveal how clinics are using AI to:
✅ Respond instantly to calls, enquiries, and social messages — 24/7
✅ Automate follow-ups so no lead ever slips through the cracks
✅ Increase booking rates by up to 300% without hiring extra staff
✅ Cut no-shows and improve patient satisfaction with AI confirmations and reminders
✅ Free up staff to focus on care while AI handles repetitive tasks
💡 You’ll also hear real-world case studies:
If you’ve been wondering how AI fits into your clinic’s patient journey, this episode will show you exactly how it can transform the way you attract and convert patients.
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⚠️ Disclaimer:
Now remember, while these marketing tips are based on our 13+ years in the medical and healthcare industries, make sure that you follow the health laws and regulations in your country. You may need to tweak your strategy to remain compliant with the law.
Hi, I'm Huyen
Our work (and this site) is devoted to sharing ideas, tools and resources that will help you automate, grow and scale your practice.
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Welcome back! Today, we’re diving into a game-changing topic: how AI is transforming the way clinics attract and convert patients.
“Picture this. A new patient discovers your clinic online. It’s 11:30 at night. They’re anxious, motivated, and ready to take action — but your front desk is closed, your phone line goes to voicemail, and the only thing they see is a static contact form.
By the next morning, that patient had already messaged three other clinics who replied instantly with answers, offers, and even appointment times. Guess who gets the booking?
The reality is: clinics today lose more patients to slow response times than to competitors’ pricing.
But here’s the exciting part: artificial intelligence is changing that completely.
With tools like OMD AI, clinics can now have a 24/7 speaking patient coordinator that answers calls, responds to messages, follows up on leads, and even nurtures patients — all automatically.
In this episode, we’re diving deep into how AI is transforming the way clinics attract, engage, and convert patients. And most importantly, how you can use it to grow your clinic without adding extra staff.
Hi, I’m Huyen Truong, Search Marketing Director at Online Marketing For Doctors.
Welcome back to another episode of OMD TV and Podcast—the go-to place for medical clinics looking to grow and scale using smart, sustainable marketing strategies.
Let’s start with the problem.
Most clinics still rely heavily on human receptionists. They do their best, but they can only handle so many calls, emails, and walk-ins during business hours.
Here’s the data:
This is the conversion gap — the space where clinics are losing thousands of dollars every month simply because they can’t keep up with patient expectations.
From chatbots and voice assistants to automated follow-ups, AI is giving clinics a huge edge in both marketing and patient care. And I’ll show you how tools like OMD.ai can revolutionise the way you handle enquiries, consultations, and bookings.
Traditionally, patient acquisition relied heavily on phone calls, emails, and waiting for staff to follow up. But the reality is: patients today expect instant responses.
Here’s the kicker: 78% of patients book with the first clinic that responds to their enquiry.
Source: InsideSales.com Lead Response Research
If your team delays even a few hours, chances are you’ve lost that lead forever.
This is where AI comes in. Chatbots and voice assistants provide that instant engagement, ensuring no enquiry ever slips through the cracks.
Now let’s talk about voice. Unlike traditional answering services, AI-powered voice assistants can handle inbound and outbound calls with a human-like tone.
They can:
Studies show that AI voice systems can reduce missed calls by up to 90%, dramatically improving booking rates.
With OMD AI, you essentially have a fully trained patient coordinator that never sleeps, never takes breaks, and never forgets to follow up.
Here’s a snapshot of what it can do:
And it’s not robotic. These aren’t the stiff, scripted bots we saw five years ago. AI today speaks with tone, context, and personality that feels very close to human conversation.”
“AI isn’t just for answering enquiries — it’s also a powerful magnet for new patients.
Instead of a boring contact form, imagine a warm, conversational chat widget on your site that says:
‘Hi, welcome to Lumiere Clinic. Are you looking for cosmetic surgery, skin treatments, or a free consultation?’
That single interaction makes patients feel acknowledged immediately.
AI can:
And because the interaction is two-way, patients stay longer on your site, engage with your services, and are far more likely to book.”
Here’s a fact: most clinics stop following up after 1–2 attempts. But research shows that it takes an average of 5–7 follow-ups to convert a healthcare lead into a patient.
This is where AI excels. Automated SMS and email sequences ensure every lead gets consistent, personalised touchpoints until they’re ready to book.
Clinics using AI-driven follow-up systems have reported conversion rate increases of up to 300%.
Think about that. Tripling your conversion rate without adding extra staff.
“Here’s the real game changer: conversion.
Most clinics lose patients not at the top of the funnel, but in the middle — between the first enquiry and the actual booking. Why?
With AI:
This means your clinic isn’t just attracting patients — it’s actively moving them down the funnel to booked, paying, and loyal.”
“Let’s ground this with examples.
The message is clear: AI doesn’t replace human care — it amplifies it by handling the repetitive, time-sensitive conversations that humans struggle to keep up with.
Here’s why timing matters.
Patients today demand speed, convenience, and responsiveness. They’re used to Amazon delivering the next day, Uber arriving in minutes, and chatbots answering instantly. If your clinic feels slower, less responsive, or harder to deal with, patients will choose someone else.
That’s why AI isn’t just a shiny new toy. It’s becoming the standard expectation in healthcare marketing and patient engagement.
So let me ask you this: how many leads are you losing right now because you couldn’t respond fast enough?
With OMD AI, you never miss a patient. You save on wages, you increase your booking rate, and you give your patients a smoother, more professional experience.
This is the future of patient conversion — and it’s here today.
If you’re ready to see how OMD AI can work for your clinic, click the link below or reach out to our team for a personalised demo.
On-screen CTA: “Discover OMD AI – Book a Free Demo Today”
If you’d like help in terms of what you can do to innovate your marketing, head to 👉 onlinemarketingfordoctors.com and book your discovery call with our team.
Thanks for listening. And I’ll see you in the next episode of OMD TV and Podcast show.
“The number of requests for consultations is at least doubled from the last 5 months, which is very good sign. I’ve enjoyed working with both principles.”
Dr Darryl Hodgkinson
M.B. B.S. (Honors II) F.R.C.S (C), F.A.C.S. , F.A.C.C.S. Plastic Surgeon
Owner of Double Bay Day Surgery
Current Digital Marketing / Website Audit
New Patient Generation Blueprint
Competitor Insights
Expectation Timeline & Exact Pricing
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